Troubleshooting

16 articles in this collection
Written by David Kemmerer

Failed Import - Error Message

Written by David Kemmerer
Updated over a week ago

Fixing Common Report Errors

Written by David Kemmerer
Updated over a week ago

Missing Data

Binance.US Import Limitations - Debit Card, Credit Card, and Bank Account (ACH) Purchase

Learn about the reporting limitations of Binance.US and how it may effect your tax report

Written by David Kemmerer
Updated this week

Why am I getting a Missing Cost Basis Warning?

This article explains Missing Cost Basis Warnings (previously called Negative Balance Warnings) and how to fix them.

Written by David Kemmerer
Updated yesterday

Why am I getting a Historical Price Warning?

Historical price warnings happen when CryptoTrader.Tax cannot retrieve the price of your coin.

Written by David Kemmerer
Updated over a week ago

What happens if I run my report with a Missing Cost Basis Warning?

Transactions with Missing Cost Basis are treated with a zero dollar cost basis when reports are ran.

Written by David Kemmerer
Updated yesterday

Rounding Errors - Negative Balance Warning

Rounding errors can lead to Negative Balance Warnings. Here's how to work around it.

Written by David Kemmerer
Updated over a week ago

Web App

Exodus Import Issue

Learn about the problem that has been detected within the Exodus CSV export

Written by David Kemmerer
Updated this week

Unknown Ticker Symbol: Action Required

Learn why you are seeing this alert upon logging into CryptoTrader.Tax

Written by David Kemmerer
Updated over a week ago

My Tax Report

Why does my net gain/loss look wrong?

Common errors that result in inaccurate gain or loss numbers

Written by David Kemmerer
Updated over a week ago

Why are my Net Cost Basis and Net Proceeds so high?

Net cost basis and net proceeds explained

Written by David Kemmerer
Updated over a week ago

Why is my 8949 only one line?

When you have a high volume of trades, the IRS wants you to report your 8949 differently

Written by David Kemmerer
Updated over a week ago

TurboTax FAQ

Upload Your Tax Report - TurboTax Online

Follow this step-by-step guide.

Written by David Kemmerer
Updated over a week ago

Upload Your Tax Report - TurboTax Desktop/CD Version

If you're amending for previous years follow this guide.

Written by David Kemmerer
Updated over a week ago

Enter Crypto Income - TurboTax Online

Income received in cryptocurrency is handled differently than capital gains and losses

Written by David Kemmerer
Updated over a week ago

Delete Cryptocurrency Trades - TurboTax Online

Written by David Kemmerer
Updated over a week ago